What Can A Citrix Administrator Do To Resolve This Issue For Mac Users Connecting To Storefront10/22/2021
Contact your help desk for assistence (see screenshot below) I use the latest Citrix Workspace 19.3.1.25 (1903). On the workside we have Storefront. Problem lies on Macbook side, because before it worked oke and on my iPad it is still working.Important! This article is intended for use by System Administrators.Missing Root/Intermediate CertificateThis error message suggests that the Mac client device does not have the required root certificate/intermediate certificate to establish trust with the certificate authority who issued the Secure Gateway/NetScaler Gateway server certificate.Complete the following steps to resolve this issue:For Big Sur, please refer to Add certificates to a keychain using Keychain Access on macOS Big SurFor Catalina, please refer to Add certificates to a keychain using Keychain Access on macOS CatalinaThe default File Format should be Certificate (.cer).Note: You might need to rename the certificate to a. CRT extension for the client to properly identify the certificate. Furthermore, slowness in tiers that the Citrix admin does not control can also affect the user experience. If the virtual tier (e.g., VMware vSphere), storage, network, or even the application itself is slow, your users will still see this as a Citrix issue.This should solve the issue of black boxes appearing on the screen. Attempting connections from Windows 10, Windows 7, and Mac RDP Made sure that I am. Upgrade to the latest version of Receiver to verify if this resolves the issue.
![]() By default, we first show roles that most organizations use. Select the Assigned or Assigned admins tab to add users to roles.You'll probably only need to assign the following roles in your organization. Select the Permissions tab to view the detailed list of what admins assigned that role have permissions to do. What Can A Citrix Administrator Do To Resolve This Issue Users Connecting To Storefront License Assignments ForThey, in turn, can assign users in your company, or their company, admin roles. The global reader admin can't edit any settings.Assign the groups admin role to users who need to manage all groups settings across admin centers, including the Microsoft 365 admin center and Azure Active Directory portal.- Create, edit, delete, and restore Microsoft 365 groups- Create and update group creation, expiration, and naming policies- Create, edit, delete, and restore Azure Active Directory security groupsAssign the Helpdesk admin role to users who need to do the following:Note: The Helpdesk admin can only help non-admin users and users assigned these roles: Directory reader, Guest inviter, Helpdesk admin, Message center reader, and Reports reader.Assign the License admin role to users who need to assign and remove licenses from users and edit their usage location.- Reprocess license assignments for group-based licensing- Assign product licenses to groups for group-based licensingAssign the Office Apps admin role to users who need to do the following:- Use the Office cloud policy service to create and manage cloud-based policies for Office- Manage the What's New content that users see in their Office appsAssign the Password admin role to a user who needs to reset passwords for non-administrators and Password Administrators.Assign the Message center reader role to users who need to do the following:- Get weekly email digests of message center posts and updates- Have read-only access to Azure AD services, such as users and groupsAssign the Power Platform admin role to users who need to do the following:- Manage all admin features for Power Apps, Power Automate, and data loss preventionAssign the Reports reader role to users who need to do the following:- View usage data and the activity reports in the Microsoft 365 admin center- Get access to the Power BI adoption content pack- Get access to sign-in reports and activity in Azure AD- View data returned by Microsoft Graph reporting APIAssign the Service Support admin role as an additional role to admins or users who need to do the following in addition to their usual admin role:Assign the SharePoint admin role to users who need to access and manage the SharePoint Online admin center.- Manage site collections and global SharePoint settingsAssign the Teams administrator role to users who need to access and manage the Teams admin center.- Manage all org-wide settings, including federation, teams upgrade, and teams client settingsAssign the User admin role to users who need to do the following for all users:The user admin can also do the following actions for users who aren't admins and for users assigned the following roles: Directory reader, Guest inviter, Helpdesk admin, Message center reader, Reports reader:Delegated administration for Microsoft PartnersIf you're working with a Microsoft partner, you can assign them admin roles. (For detailed information, including the cmdlets associated with a role, see Azure AD built-in roles.) Admin roleAssign the Billing admin role to users who make purchases, manage subscriptions and service requests, and monitor service health.- Create and manage support tickets in the Azure portalAssign the Exchange admin role to users who need to view and manage your user's email mailboxes, Microsoft 365 groups, and Exchange Online.- Recover deleted items in a user's mailbox- Set up "Send As" and "Send on behalf" delegatesAssign the Global admin role to users who need global access to most management features and data across Microsoft online services.Giving too many users global access is a security risk and we recommend that you have between 2 and 4 Global admins.Note: The person who signed up for Microsoft online services automatically becomes a Global admin.Assign the global reader role to users who need to view admin features and settings in admin centers that the global admin can view. ![]()
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